Health Industry Collaboration Effort

Robert Williams
Team Co-Leader
Molina Healthcare
Director, Appeals & Grievances
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Robert Williams is the Manager of Appeals & Grievances for Molina Healthcare where he provides oversight and support to a multi-state, multi-product (Medicare, Medicaid, MMP and Marketplace) team. In his role, his primary focus is to reduce the risk of non-compliance and improved operating effectiveness and efficiency through integrated quality assurance, technical enhancements and process improvements geared to simplify, standardize and streamline the business. He has a wealth of operations background both as a frontline contributor, as well as a people leader. Robert is well versed in regulations established by the Centers for Medicare & Medicaid Services (CMS) and other regulatory agencies such as the Department of Managed Health Care (DMHC). In addition to having experience leading Appeals & Grievances teams, Robert has also led a Customer Care team for Medicare product.