View our Library Tutorial videos for information on how to browse and search the Library.

Search Documents: Advanced Search

Looking for an approved ICE document/template? They can be found in the Approved ICE Documents folder - click here for a list of available documents for each ICE team: APPROVED ICE DOCUMENTS.

ICE is a voluntary 501(c)3 organization that includes participation by and advice from accrediting and regulatory agencies. The goal of ICE work products is to offer ICE participating organizations standardized tools and best practices toward optimizing efficiencies to implement health industry requirements. ICE heeds feedback from accrediting and regulatory agency partners regarding ICE work products; however, ICE does not obtain official regulatory approval for its work products. As such, ICE work products are not to be considered exempt from any approval process required by regulatory agencies.


 Click to open category AB 1324 Team  
 Click to open category Appeals and Grievances Improvement Team  
 Click to open category California SB260  
 Click to open category Claims  
 Click to open category Contracting & Compliance Team  
 Click to open category Credentialing Shared Audit Policy Team - Main / California  
 Click to open category Credentialing Shared Audit Policy Team - Main / Mid-Atlantic  
 Click to open category Credentialing Shared Audit Policy Team - Main / Northwest  
 Click to open category Cultural & Linguistic Services Team  
 Click to open category Cultural and Linguistics Provider Toolkit  
 Click to open category DMHC Access Regulations Team  
 Click to open category Health Risk Assessment (HRA) Team  
 Click to open category HIPAA  
 Click to open category Prescription Drugs Prior Auth Team (CA SB866)  
 Click to open category QI / UM Team - Main  
 Click to open category QI and UM Required Reports Team  
 Click to open category Risk Adjustment Data Acquisition & Reporting (RADAR)  
 Click to open category Site Visit Team  
 Click to open category UM Templates & Tools (Commercial UM LAP Templates for LAP Regulations Effective on and after 1/1/09)  
 Click to open category UM Templates & Tools (Commercial)  
 Click to open category UM Templates & Tools (Medi-Cal)  
 Click to open category UM Templates & Tools (Medi-Cal) - Health Plan-Specific Templates  
 Click to close category UM Templates & Tools (Medicare Advantage Templates for Marketing Guidelines)  
     Click to open category 1_Document Posting Instructions
     Click to open category Aetna
     Click to open category Anthem Blue Cross
     Click to open category Blue Shield of California
     Click to open category Central Health Plan
     Click to open category Citizens Choice Healthplan
     Click to open category Easy Choice Health Plan
     Click to open category GEMCare Health Plan
     Click to open category Health Net
     Click to open category Inter Valley Health Plan
     Click to open category Sharp Health Plan
     Click to close category UnitedHealthcare Medicare & Retirees
       File   Upload
  Title     Size   Date
 UHC_Expedited_Criteria_Not_Met_Now_Standard_111414   30 KB   12/16/2014
 UHC_FINAL_MULTIPLAN_Carve_Out_Notice_1-31-13   36 KB   3/22/2013
 UHC_H0543_120404_104115_Medical_Group_PCP_Term_Letter_FINAL(05.12)   36 KB   11/13/2014
 UHC_H0543_120404_104948_Medical_Group_Specialist_Term_Letter_FINAL(05.12...   33 KB   11/13/2014
 UHC_IntegratedDenialNotice-NDMC_IDN_06-2014   42 KB   6/25/2014
 UnitedHealthcare_CADelegate_DetailedNoticeOfDischarge_DND_7-5-12   56 KB   7/10/2012
 UnitedHealthcare_CADelegates_MA-Extension_Standard_and_Expedited_Review   39 KB   12/28/2011
 UnitedHealthcare_DetailedExplanationOfNonCoverage_DENC_7-5-12   45 KB   7/10/2012
 UnitedHealthcare_NoticeOfMedicareNonCoverage_NOMNC_8-1-14_Livanta_Area-5   52 KB   8/7/2014
 UnitedHealthcare_Pre-Service_Approval_Notification_4-10-15   56 KB   4/14/2015
 Click to open category UM Templates & Tools (Medicare Advantage)  

  Adobe Acrobat File
  Microsoft Word File
  Microsoft Excel File
  Microsoft PowerPoint File
  Microsoft Word XML File
  Microsoft Excel XML File
  Microsoft PowerPoint XML File
  Zipped File
  Unknown File Type

Many Library documents are in Adobe Acrobat format. If you do not have Acrobat you may download it here.

To download a document, right-click the document title and select "Save Target As..." (or the equivalent). You may left-click a document to open it in your browser. Note: Opening a Microsoft Office document in your browser may trigger a known issue that causes a password prompt to appear for non-password protected documents. Information from Microsoft about how to resolve this issue on your computer is available here, here, and here.


Website development services provided by:
Click here for more information about Stone Six Solutions, Inc.
Stone Six Solutions